1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar


EPIC Troubleshooting

Troubleshooting

Read on to find out how to fix common problems with the GigaPan EPIC and EPIC 100. If you don´t find your solution here, contact technical support.

5.1 My photos are blurry

There could be several causes for blurry photos:

  1. The moving platform might not have "settled" before the picture is taken.
    a. To get around this, turn on your camera´s Self-timer function and set it to 2 seconds.(Several cameras have a 2-sec Self-timer built in).
  2. The button-pusher might not be holding down the camera button long enough.
    a. Navigate to Options > Expert Options > Button Hold in the GigaPan Menu.
    b. Use the directional keys to increase the time that the button-pusher will hold the camera button down.
  3. The platform might be moving before your camera has taken and stored the picture.
    a. Navigate to Options > Time Per Pic in the GigaPan Menu.
    b. Use the directional keys to increase the time that the GigaPan will wait before moving. This is especially useful for night-time panoramas.
     

5.2 My camera is missing pictures

There are two reasons for your camera to miss pictures:

  1. The GigaPan´s platform is moving faster than your camera can take pictures.
    a. Navigate to Options > Time Per Pic in the GigaPan Menu.
    b. Use the directional keys to increase the time that the Imager will wait before moving.
  2. The button-pusher isn´t pushing your camera´s button down long enough.
    a. Navigate to Options > Expert Options > Button Hold in the GigaPan Menu.
    b. Use the directional keys to increase the time that the button-pusher will hold the camera button down.
     

5.3 I want to remove the checklist before every panorama

Expert Options > Checklist and use the directional keys to turn the checklist on or off.

5.4 My panoramas are distorted or misaligned

There could be several causes for distorted or misaligned panoramas:

  1. Check your setup for errors.
    a. Go through the steps in Chapter 2. Note: Remember that you must repeat this every time you change the camera you're using.
    b. Make sure that your camera is tightly mounted on the EPIC unit.
    c. Make sure that the EPIC is firmly mounted on your tripod.
    d. Make sure that your tripod is on steady ground.
    e. Make sure that nothing disturbs the EPIC while it's taking photographs.
  2. Make adjustments for vertical lines in your panorama.
    GigaPan Stitch Software aligns the larger elements of photos, and thus might ignore vertical lines such as poles and window frames.
    a. Try to avoid taking panoramas with too many vertical lines in the foreground.
    b. Try using a third-party tool to stitch your panorama.
  3. Check and adjust the platform's forward-back position.

    If you´re taking macro panoramas (that is, really close to the subject), you´ll need to adjust the position of the platform, so that the Imager rotates your camera about its "nodal point").

    a. Turn to Chapter 2.8: Finding your camera´s nodal point.

    Note: This is a time-consuming process, and should only be used when necessary. However, it may be necessary for panoramas that have subjects that are both close and far away, and macro panoramas.