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Forums » Upload » Upload aborted: Creating panorama failed

 
Upload aborted: Creating panorama failed
Sven H. Sven H.
Total Posts: 3

I get this quite often, almost immediately clicking the UPLOAD button. Latest version of uploader (1.2.0087) on Windows 7 64 bit. Is there any logfile or similar where I can find out about the root cause ? Save the same file in different format, even resized a bit does not change the problem. Both TIFF (LZW) and PSD. Does it need a specific temp folder location or size available ?

YC Ong YC Ong
Total Posts: 3

I am having exactly the same problem. I am unable upload any images. Awaiting reply from Gigapan support!

Customer Service Customer Servic...
Total Posts: 48

Hello YC Ong, we replied to your technical support case on 4 Jan.

Sven, I’ve started a case in regards to your issue and we’re emailing you with some trouble-shooting questions.

Sven H. Sven H.
Total Posts: 3

Thanks.

For other users who come here: You can find the uploader logfile under ../Documents/My Gigapans under your winwos 7/vista account.

Sven H. Sven H.
Total Posts: 3

and:

check if the logfile contains a 500 error. If yes, it is a server problem, not due to the uploader or to your panorama file.

Now it is working again.

Jason Winn Jason Winn
Total Posts: 1

Getting the following pop-up:

Upload Aported: Error Connecting to server (Unable to obtain ID)


Forums» Upload » Upload aborted: Creating panorama failed