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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Mark Rich Mark Rich
Posted: Jun 20, 2015

Topic: Products / What's up with the Gigapan store?

I’ve found that the gigapansystems emails don’t always get answered. And of course any links on this website are no longer supported.

I would suggest you may want to contact OmegaBrandess to see if they also managed to pick up the Capture Studio software when they purchased the hardware side of the business.

Other links here: http://www.gigapan.com/forums/167/topics/8597

Mark Rich Mark Rich
Posted: Jun 20, 2015

Topic: Products / Do you have an Epic PRO? (Need charger info)

Hi Bo,

Neither of my chargers flash green. My oldest battery was left unused for a long time and I thought it might be past it. I found however that after 3 recharges it managed to hold a decent charge again. I’ve also found that it appears to be best not to leave the battery in the unit.

Mark Rich Mark Rich
Posted: Jun 20, 2015

Topic: Memberships / Closed?

Hi Bo,

Unfortunately the amount of spam in the forums means it is hard to find info.

Only part of the company was sold off and is supported. I posted a number of info links here: http://www.gigapan.com/forums/167/topics/8597

bo gyllander bo gyllander
Posted: Jun 19, 2015

Topic: Gigapan Mechanism / Battery

How to get a new battery for my Epic Pro? Impossible to find a reseller i Europe.

bo gyllander bo gyllander
Posted: Jun 19, 2015

Topic: Memberships / Closed?

Is the company back on feet again? The support is closed.

CMFA CMFA
Posted: Jun 17, 2015

Topic: Products / What's up with the Gigapan store?

Sorry, no reaction from GigaPan !!

CMFA

coupon pocket coupon pocket
Posted: Jun 15, 2015

Topic: Gigapan Brand / Is it worth trying???

hi nice article and good website

http://www.couponpocket.com/store/paytm-discoun…

bo gyllander bo gyllander
Posted: Jun 14, 2015

Topic: Products / Do you have an Epic PRO? (Need charger info)

My battery has been passive for a long tim and it seems that ´s impossible to recharge. First the red light and after a while the green. Shall I wait for it to blink? Can a battery stop charging after a long time whithout working?

Mark Rich Mark Rich
Posted: Jun 4, 2015

Topic: Memberships / Prints

Mary,

The hardware side of Gigapan is now available from OmegaBrandess rather than from this site.

http://www.oregonlive.com/silicon-forest/index….

http://www.omegabrandess.com/GIGAPAN

http://www.omegabrandess.com/products/Gigapan

https://www.facebook.com/GigaPanSystems

Since the takeover by OmegaBrandess there does seem to be success as third party sellers also now have stock e.g. http://www.bhphotovideo.com/c/buy/Shop-by-Brand…

As you have found, all purchase and assistance links from this website no longer work as they are separate from the hardware sale.

Mary Jo Toles Mary Jo Toles
Posted: Jun 3, 2015

Topic: Memberships / Prints

My Question is regarding how to contact Gigapan to answer questions. The number that pops up under this topic (650)627-1316 connects to Netsuite who knows nothing about Gigapan but has submitted reports of the same issue for them. If there is no direct support – why not just say so.
I am looking to purchase the Epic Pro, but if this is how the support goes, I don’t see it safe to do so.

Any information would be appreciated

Ashu Malik Ashu Malik
Posted: May 29, 2015

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

Even I am waiting for the compatibility of Ar7 with Epic pro
Meanwhile I have something to show you up guys
http://www.getappsonpc.com/tinder-for-pc-download/

Nathan Wong Nathan Wong
Posted: May 28, 2015

Topic: Gigapan Mechanism / Skipping Epic Pro

My Gigapan Pro dropped out of my backpack once (of course it was the first outing with it and it ended up scratching it). It looked okay but when I tried to use it it would stick. Apparently the rotating base had come off the teeth and it wasn’t moving properly. I ended up getting a rubber mallet and hitting it back into position. It has been working fine since.

Mark Rich Mark Rich
Posted: May 27, 2015

Topic: Products / updading firmware Epic Pro

Hi Pol,

I believe that P010101250.hex is actually the upgrade to enable “Capture Studio” for the Canon users. I downloaded both when this website first experienced problems and noticed if you hover over the two blue download buttons on the firmware upgrade page you will see the standard firmware button links to your first file, and this file comes from the Capture Studio button.

I would assume that unless you are trying to run Capture Studio it would not be necessary. As there is a lack of detail here, you may want to try contacting OmegaBrandess if you do want to run Capture Studio.

Mark Rich Mark Rich
Posted: May 27, 2015

Topic: Products / Order print

Hi Gerard,

As indicated on other posts, there is virtually no support for this website at the moment (we just need to be thankful it is still working, and the hardware is available from OmegaBrandess).

You do seem to be right on the order print button. If you add it, you can’t remove it. Obviously we all need to be a bit careful now to not add it in the first place. And we need to watch out if the ordering process does come back online again.

And if anyone does have an opportunity to look at web support, this is something that does need fixing (plus the lack of comment counts).

Cheers,

Mark

Gerard Bouillon Gerard Bouillon
Posted: May 24, 2015

Topic: Products / Order print

Hi,
I can not edit and remove the option to allow others to print my gigapan, and when I try to contact the Customer service, a message told me that I need to call netsuit at a phone number to re-activate this company…??? And then no answer when I have called to this number..
Thank you for your help
Gerard Bouillon
3DVHS

Pol F. Gillard Pol F. Gillard
Posted: May 22, 2015

Topic: Products / updading firmware Epic Pro

Hi, I finally decided to update the firmware of my Epic Pro with the “P010100171-8.hex” version but I also have a second file named “P010101250.hex”.
What is the use of this second file ?
Do I have to execute it after the first one ??
Thanks in advance !
Pol

Mosley Hardy Mosley Hardy
Posted: May 19, 2015

Topic: Products / Prints

I seriously doubt it. Anyway, there are many better places to get prints.

Ian Skinner Ian Skinner
Posted: May 19, 2015

Topic: Products / Prints

Does anyone know if Gigapan still actually does prints? Order facility appears on the website, however…

Ian Skinner Ian Skinner
Posted: May 18, 2015

Topic: Memberships / Prints

Hi – Does anyone know if Gigapan still offers a printing service or has it gone the way of the hardware?

Frank Johnston - whatpics.co.uk Frank Johnston ...
Posted: May 13, 2015

Topic: Upload / color change in uploaded image

What’s your workflow. I.e are you shooting JPEG or RAW files & in what order are you processing them? Also which rendering system are you using? Mosley was correct in his advice. Personally I shoot RAW to Lightroom JPEG > Kololor Autopano PSB > Photoshop. Hope this helps

Frank Johnston - whatpics.co.uk Frank Johnston ...
Posted: May 13, 2015

Topic: Web Site and Forum / Getting more gigapans geocoded

Thanks to Mark Rich – That makes much easier

Mosley Hardy Mosley Hardy
Posted: May 12, 2015

Topic: Memberships / How do a I get a Stitch Software?

You can download the software from the site of the new owner of the hardware.
http://www.omegabrandess.com/products/Gigapan

Louise Pedroso Louise Pedroso
Posted: May 10, 2015

Topic: Memberships / How do a I get a Stitch Software?

I bought my GigaPan robot at 10/14/2008, when it was still a Imager Beta. Now, I am looking for the Stitcher software for Mac OS and I would like to know if I have to pay for this or if there is some free stitcher software for mac to work with my Imager Beta (Gigapan from 2008).

I didn’t find any way I could contact GigaPan by e-mail and I live outside US. That’s because I’am asking this here in the forum.

Chris Johnson Chris Johnson
Posted: May 6, 2015

Topic: Gigapan Mechanism / Skipping Epic Pro

Hello all,

I’ve been using my Gigapan for a little while now but unfortunately lately I’ve been having problems with the hardware.

I find it difficult to explain the problem but basically when the Gigapan is moving along it does this skipping thing where it makes a loud ticking noise and can’t move in the direction it’s trying to move in (basically it gets jammed). This obviously causes the entire Gigapan to go out of sync and ruins the day for me. This has ruined my day a few times now.

Is there a way to fix it?
Does it need lubricating?
Do I need to post a youtube link to a video of the problem?

Thanks in advance,
Chris

Mark Rich Mark Rich
Posted: May 6, 2015

Topic: Web Site and Forum / Getting more gigapans geocoded

Thanks Ron for the heads up on Google Earth. Your fix works for Internet Explorer, I’m sure there is some setting somewhere else for Google Chrome. And thanks for all the great images.

Frank, all I do at the moment is use Google maps. Centre your location in the middle of the screen at maximum zoom. The decimal location is then in the URL immediately after the @. Paste the numbers back into the two location fields in the Geolocate screen ignoring the spinning wheels. Press Save Changes and then View Gigapan. Never been more than three or four feet out. And no calculations! Of course the angled satellite view is always fractionally different to the map view. Something for Google to work on.