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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Kenneth B. Headley Kenneth B. Head...
Posted: Nov 14, 2014

Topic: Products / What's up with the Gigapan store?

I have same problem I cannot register or contact anyone

Gigapan Curator Gigapan Curator
Posted: Nov 14, 2014

Topic: Products / What's up with the Gigapan store?

Felix,

Please email us.

customerservice@gigapansystems.com

Gigapan Curator Gigapan Curator
Posted: Nov 14, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Brian,

Please email us.

customerservice@gigapan.com

Mark Rich Mark Rich
Posted: Nov 13, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Hi Brian,

A few of us are in similar circumstances as Gigapan are undergoing a bit of a “transition” at the moment.

The sales and support have basically been offline for about two months so far.

The good news is that OmegaBrandess do appear to be attempting to ramp up the brand again – see http://www.omegabrandess.com/GIGAPAN

About 10 days ago there was a brief period of some contact from support staff, but it appears things have gone quiet again.

I think we just need to give the new company some time to come up to speed and to work out the best way forward – can’t be a small task for them.

Regards,

Mark

brian emery brian emery
Posted: Nov 10, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Hello,
GIGAPAN- WHERE ARE YOU? I’ve been trying to buy Stitch EFX but the online store is not working. I have tried contacting customer support and I get no response. I tried registering the software with an older license key and I get nothing. Can anyone help me buy Stitch EFX? I can’t understand why nothing is working!!!
If customer support is watching this, please help me!!!

jaif 2001 jaif 2001
Posted: Nov 8, 2014

Topic: Gigapan Brand / Is it worth trying???

I guess that Gigapan’s sever will stop immediately.

Does anyone know tools or methods to save or salvage Gigapan garally data ?

ex.Batch download tiles and joint to big tiff…..

Mark Rich Mark Rich
Posted: Nov 5, 2014

Topic: Gigapan Brand / Is it worth trying???

Hi Olivier,

Interesting find.

As it’s a cable designed to trip the camera in the length of time of a camera flash it would be interesting to know if it has both the focus and shutter connectors wired up, and in the correct order?

If it does, in theory I suppose you could then go:

1) Your SONY multiconnector camera to 2.5mm plug cable find – http://www.aliexpress.com/item/2-5mm-Remote-Shu…
+
2) 2.5mm female to female adaptor – http://www.mcmelectronics.com/product/DISTRIBUT
+
3) EITHER
3.1) EPIC 100 flat connector to 2.5mm plug – http://www.bhphotovideo.com/c/product/744593-RE…
OR
3.2) EPIC Pro USB connector to 2.5mm plug – http://www.adorama.com/GPCBL1500.html

This would then handle either of the Gigapan units without any modification and a quick change between Epic 100 and Pro.

Of course that doesn’t cover if we should be using various resistors etc.

gigapan gigapan
Posted: Nov 3, 2014

Topic: Products / Do you have an Epic PRO? (Need charger info)

Graham and Mark, please email me.

Jason.Larson@gigapan.com

Pixel XXL Pixel XXL
Posted: Nov 3, 2014

Topic: Gigapan Brand / Is it worth trying???

Thank’s. But this ssems better for me : http://www.aliexpress.com/item/2-5mm-Remote-Shu…

Mosley Hardy Mosley Hardy
Posted: Nov 3, 2014

Topic: Gigapan Brand / Is it worth trying???

Oops!

Try this one:

http://www.ebay.com/itm/JJC-MA-F2-Remote-Switch…

Pixel XXL Pixel XXL
Posted: Nov 2, 2014

Topic: Gigapan Brand / Is it worth trying???

Your link doesn’t work (basket). If youmake a cable wich works, I’m interested how to make it.

I’ve foud this. See multi terminal section ! http://www.doc-diy.net/photo/remote_pinout/

Mosley Hardy Mosley Hardy
Posted: Oct 31, 2014

Topic: Gigapan Brand / Is it worth trying???

I have one of these, which works with the RX100 II : http://cart.payments.ebay.com/sc/add?ssPageName…

and I have previously built an EPIC 100 trigger cable for Panasonic cameras. Since I have the schematic from the Panasonic project and some extra parts, I’ve ordered another of the cable releases and will see if I can successfully make a Sony cable for EPIC 100.

No promises, but I’ll give it my best shot.

Pixel XXL Pixel XXL
Posted: Oct 31, 2014

Topic: Gigapan Brand / Is it worth trying???

Unfortunaly Gigapan company seems to be closed… I’m not sure to buy my Epic 100. It’s still not possible to download any software. See this topic : http://gigapan.com/forums/211/topics/1728

Thank’s anyway
Olivier

Mark Rich Mark Rich
Posted: Oct 30, 2014

Topic: Gigapan Brand / Is it worth trying???

Hi Olivier,

Yes, you need what is in pictures 3 & 4 of the accessories page to address the parallax issues (picture 5 is to buy them together). The way I believe it works is when you remove the quick release on the standard Pro, there are two sockets exposed. The item in picture 3 then screws into those. Item in picture 4 is then your new quick release plate that can slide across the new base. Probably better than the original as I have some free play in that.

Obviously you can’t get them from Gigapan, but B&H are still listing them as available – “EPIC Pro Camera Mount Vice/Clamp”, and “Epic Pro Vice/Clamp Foot”.

“Really Right Stuff” also have an option – “GigaPan Clamp Bar + MPR-CL II” but expensive and out of stock.

Interested in your thoughts on triggering the camera as it would also be nice to mount my HX300 as well.

Cheers,

Mark

Pixel XXL Pixel XXL
Posted: Oct 30, 2014

Topic: Gigapan Brand / Is it worth trying???

Parallax : Optional parts are proposed with the Epic Pro : http://gigapan.com/cms/shop/epic-pro “Parts and Accessories”, but there is no description, just the picture.

Mark Rich Mark Rich
Posted: Oct 29, 2014

Topic: Gigapan Brand / Is it worth trying???

Sorry so long, but as it looks like Gigapan is offering us no help now, we need to share ideas.

Eddie’s comment on the software is correct. My Epic Pro ordered from a photo supplier still with one in stock turned up this Monday, but of course I can’t register for the license key for Stitch. Secondhand where the buyer has already registered and obtained the key may help, but other posts indicate changing your computer hardware renders the key useless and you only have two maximum – also assuming the original owner obtained both.

In terms of triggering a Sony camera without the right cable, the Sony VMC-UAM2 would only get you part way. Pure cable-wise you would need at least a USB type A Male to Type Mini B 5-pin male cable to complete the connection to the Pro (similar to http://www.dicksmith.com.au/computer-accessorie…). However, who knows if that is going to make the correct connections (and is safe). I’m sure there are ways but I’m certainly wary as I wouldn’t want to destroy the unit now we have no support from Gigapan. And I don’t want to pull cables apart for the same reason.

If that simple connection doesn’t work if you did want to play around, one of the simplest non-destructive (cable wise) ways would be to look at using what I think is one of the Canon cables supplied with the Pro that is simply a 2.5mm jack. From what I can see the specs for Canon have the tip as the shutter actuator, the middle as the AF actuator and the base as ground. If we can find a similar pin-out description for the Sony sourced multi-connector it would be better to pull apart a replaceable Sony sourced connector to match and just wire the Sony connector into a socket for the jack?

One other thing to watch out for with the DSC-HX400V. I have a DSC-HX300 which appears largely the same (but without GPS or WiFi). The tripod mount is not in line with the lens, but rather about 20mm over to the handgrip side. As the Pro doesn’t offer any left or right adjustment with the standard mounting hardware, you won’t be able to pivot around the no-parallax point so you may get some errors on close up pans.

Maybe someone else can give some assistance in providing some dimensions on the Epic 100. That has a mounting plate with some left-right adjustment. A while back I asked Gigapan if the HX300 would fit as the lens diameter appeared too large and could possibly foul the trigger unit – no help as they missed the point of the question. However realising the offset of the mounting point it may still be possible. Can anyone supply dimensions on the distance between the trigger unit and the mounting arm (including allowance for the vertical adjustment mechanism), and where the tripod screw can be shifted across the unit within that space on the Epic 100?

With that detail it should be possible to work out if the DSC-HX400V / HX300 can fit. And of course then you don’t have to worry about a cable as in the Pro. Size wise the 100 is probably a much better match (the Pro is a big, heavy beast and not fun to lug around). The 100 you could take on holiday with you.

Also while the HX300 is a great fun camera, with it’s tiny sensor the image quality really doesn’t come up to scratch compared to my 24MP Nikon DX (APSC) based camera especially anywhere other than bright sunlight. This kind of offsets the benefit of that 1200mm equivalent lens. If you do use it, remember to factor in plenty of time for the image stabilisation to settle after moving between shots. On my camera it takes up to 5 seconds to re-centralise. If you don’t take that into account, you won’t be photographing the correct scene. Also remember to change the aspect ratio for the pictures on the Gigapan. The Sony is using a 4:3 ratio instead of 3:2.

Pixel XXL Pixel XXL
Posted: Oct 29, 2014

Topic: Gigapan Brand / Is it worth trying???

I’m planing to buy a Sony DSC-HX400v with the same USB terminal port as RX10. I’ve noticed that the epic pro has a USB port for the triger cable. Could it be possible to connect Epic pro and the camera with a USB adaptator ?
(Sony VMC-UAM2 : http://www.sony.fr/electronics/cables-video/vmc…)

Eddie S Eddie S
Posted: Oct 28, 2014

Topic: Gigapan Brand / Is it worth trying???

camera will mount but connection/ triggering is the issue. There is no pro100. there is epic 100 and epic pro. i don’t think pro will trigger by wire as i think your cam only has HDMI and USB. epic 100 may trigger with the button pusher plunger. your other problem would be the stitch software as it is a download only deal and you won’t be able to get the license from gigapan. i would look at a used unit with assurance that the seller will give you the software and serial number. no need to buy new as you’ll get zero warranty.
Eddie

John Colby John Colby
Posted: Oct 28, 2014

Topic: Gigapan Brand / Is it worth trying???

I understand that GigaPan is apparently out of business. And yet the units worked. I just ordered an Sony RX10 and went looking for a pan unit to drive it and The GigaPan was everything I wanted…

And I am willing to buy it…

I need to know if it is even possible to mount, never mind trigger the Sony Rx10.

While I can still seem to buy the pro 100, all the pieces and parts and so forth are drying up.

How would I mount and trigger my RX10 if I were to buy one of these things?

Any help much appreciated.

jwc

Mark Rich Mark Rich
Posted: Oct 27, 2014

Topic: Products / Do you have an Epic PRO? (Need charger info)

Hi Graham,

Hopefully somebody else can add some details on the connector as I don’t have any testing equipment on me, but the details printed on the charger are:
NIMH/NICD Battery Charger
Input: 100-240VAC,50/60Hz
Output: 9.6VDC/1.2A”

Not sure if the fact the LED changes from red to green indicates if the charger cuts off when full or not, and I’m too new to mine to have picked up if it cools down indicating so. Will try and test shortly.

Hope they do pick up shortly as I picked a good time to buy mine – can’t register to get the software now!

Regards,

Mark

Graham Toal Graham Toal
Posted: Oct 25, 2014

Topic: Products / Do you have an Epic PRO? (Need charger info)

I’ve mislaid the charger for my Epic PRO – could anyone who has one please let me know the specs so I can find a replacement, please? (voltage, max current, center tip polarity)

I know it’s a 7.2V battery but I’m guessing the charger/psu needs to be 8 or 9V?

I’m assuming a regular power supply will work or does it have to be a proper charger that detects the voltage and cuts off when full, like LIPO chargers do? (I’m not sure of the requirements for NiCad cells.)

Just in case this site dies (looks like they’re not paying the hosting fees any more) would you mind mailing me at gtoal@gtoal.com please?

Much appreciated, thanks!

Graham

Ray Broomall Ray Broomall
Posted: Oct 23, 2014

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

When will Epic Pro be compatible with Sony’s A7r

Ron Hipschman Ron Hipschman
Posted: Oct 2, 2014

Topic: Cold-weather Gigapanning / Does it work in cold weather?

I have the Gigapan beta mount and I did get it to work in -40C (or -40F, since they are the same…) at the South Pole. See here:

“South Pole Pan”:http://www.gigapan.com/gigapans/14200

HOWEVER… I had to make a “glove” that fit over the entire mount that had pockets sewn in for hand warmers. Luckily, I had tested this before I went in a giant freezer at -35C where they store ice cores in Denver. See PARTIAL (before malfunction) pan here:

“National Ice Core Lab”:http://www.gigapan.com/gigapans/5414

If you can, keep it warmer somehow.

Jonathan Berger Jonathan Berger
Posted: Sep 4, 2014

Topic: Cold-weather Gigapanning / Does it work in cold weather?

hi can somebody told me if it work at minus 20┬░celcius? Like in a big frozen cellar?

Mark Busuttil Mark Busuttil
Posted: Sep 3, 2014

Topic: Gigapan Brand / Print Sales Accounting

Hi

I have tried Numerous times to contact gigapan support plus gigapan store in the past 26 days with no response. so i thought i try contacting you. My issues are i have been a member April 2012 and purchased gigapan stitch efx i had to recently reformat my computer and tried to install software again with the key i was given but says i have only 14 days trial. second issues is i purchased Nikon 10 pin cable and have not received it after 26 days. I am in deprate need of the cable as my gigapan epic pro is useless with out it. I am very disappointed In the service i am receiving at the moment. can you please let me know of the progress.

regards

Mark Busuttil

http://gigapan.com/profiles/markatmelb