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Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Mark Rich Mark Rich
Posted: Oct 29, 2014

Topic: Gigapan Brand / Is it worth trying???

Sorry so long, but as it looks like Gigapan is offering us no help now, we need to share ideas.

Eddie’s comment on the software is correct. My Epic Pro ordered from a photo supplier still with one in stock turned up this Monday, but of course I can’t register for the license key for Stitch. Secondhand where the buyer has already registered and obtained the key may help, but other posts indicate changing your computer hardware renders the key useless and you only have two maximum – also assuming the original owner obtained both.

In terms of triggering a Sony camera without the right cable, the Sony VMC-UAM2 would only get you part way. Pure cable-wise you would need at least a USB type A Male to Type Mini B 5-pin male cable to complete the connection to the Pro (similar to http://www.dicksmith.com.au/computer-accessorie…). However, who knows if that is going to make the correct connections (and is safe). I’m sure there are ways but I’m certainly wary as I wouldn’t want to destroy the unit now we have no support from Gigapan. And I don’t want to pull cables apart for the same reason.

If that simple connection doesn’t work if you did want to play around, one of the simplest non-destructive (cable wise) ways would be to look at using what I think is one of the Canon cables supplied with the Pro that is simply a 2.5mm jack. From what I can see the specs for Canon have the tip as the shutter actuator, the middle as the AF actuator and the base as ground. If we can find a similar pin-out description for the Sony sourced multi-connector it would be better to pull apart a replaceable Sony sourced connector to match and just wire the Sony connector into a socket for the jack?

One other thing to watch out for with the DSC-HX400V. I have a DSC-HX300 which appears largely the same (but without GPS or WiFi). The tripod mount is not in line with the lens, but rather about 20mm over to the handgrip side. As the Pro doesn’t offer any left or right adjustment with the standard mounting hardware, you won’t be able to pivot around the no-parallax point so you may get some errors on close up pans.

Maybe someone else can give some assistance in providing some dimensions on the Epic 100. That has a mounting plate with some left-right adjustment. A while back I asked Gigapan if the HX300 would fit as the lens diameter appeared too large and could possibly foul the trigger unit – no help as they missed the point of the question. However realising the offset of the mounting point it may still be possible. Can anyone supply dimensions on the distance between the trigger unit and the mounting arm (including allowance for the vertical adjustment mechanism), and where the tripod screw can be shifted across the unit within that space on the Epic 100?

With that detail it should be possible to work out if the DSC-HX400V / HX300 can fit. And of course then you don’t have to worry about a cable as in the Pro. Size wise the 100 is probably a much better match (the Pro is a big, heavy beast and not fun to lug around). The 100 you could take on holiday with you.

Also while the HX300 is a great fun camera, with it’s tiny sensor the image quality really doesn’t come up to scratch compared to my 24MP Nikon DX (APSC) based camera especially anywhere other than bright sunlight. This kind of offsets the benefit of that 1200mm equivalent lens. If you do use it, remember to factor in plenty of time for the image stabilisation to settle after moving between shots. On my camera it takes up to 5 seconds to re-centralise. If you don’t take that into account, you won’t be photographing the correct scene. Also remember to change the aspect ratio for the pictures on the Gigapan. The Sony is using a 4:3 ratio instead of 3:2.

Olivier TERLEZ Olivier TERLEZ
Posted: Oct 29, 2014

Topic: Gigapan Brand / Is it worth trying???

I’m planing to buy a Sony DSC-HX400v with the same USB terminal port as RX10. I’ve noticed that the epic pro has a USB port for the triger cable. Could it be possible to connect Epic pro and the camera with a USB adaptator ?
(Sony VMC-UAM2 : http://www.sony.fr/electronics/cables-video/vmc…)

Eddie S Eddie S
Posted: Oct 28, 2014

Topic: Gigapan Brand / Is it worth trying???

camera will mount but connection/ triggering is the issue. There is no pro100. there is epic 100 and epic pro. i don’t think pro will trigger by wire as i think your cam only has HDMI and USB. epic 100 may trigger with the button pusher plunger. your other problem would be the stitch software as it is a download only deal and you won’t be able to get the license from gigapan. i would look at a used unit with assurance that the seller will give you the software and serial number. no need to buy new as you’ll get zero warranty.

John Colby John Colby
Posted: Oct 28, 2014

Topic: Gigapan Brand / Is it worth trying???

I understand that GigaPan is apparently out of business. And yet the units worked. I just ordered an Sony RX10 and went looking for a pan unit to drive it and The GigaPan was everything I wanted…

And I am willing to buy it…

I need to know if it is even possible to mount, never mind trigger the Sony Rx10.

While I can still seem to buy the pro 100, all the pieces and parts and so forth are drying up.

How would I mount and trigger my RX10 if I were to buy one of these things?

Any help much appreciated.


Mark Rich Mark Rich
Posted: Oct 27, 2014

Topic: Products / Do you have an Epic PRO? (Need charger info)

Hi Graham,

Hopefully somebody else can add some details on the connector as I don’t have any testing equipment on me, but the details printed on the charger are:
NIMH/NICD Battery Charger
Input: 100-240VAC,50/60Hz
Output: 9.6VDC/1.2A”

Not sure if the fact the LED changes from red to green indicates if the charger cuts off when full or not, and I’m too new to mine to have picked up if it cools down indicating so. Will try and test shortly.

Hope they do pick up shortly as I picked a good time to buy mine – can’t register to get the software now!



Graham Toal Graham Toal
Posted: Oct 25, 2014

Topic: Products / Do you have an Epic PRO? (Need charger info)

I’ve mislaid the charger for my Epic PRO – could anyone who has one please let me know the specs so I can find a replacement, please? (voltage, max current, center tip polarity)

I know it’s a 7.2V battery but I’m guessing the charger/psu needs to be 8 or 9V?

I’m assuming a regular power supply will work or does it have to be a proper charger that detects the voltage and cuts off when full, like LIPO chargers do? (I’m not sure of the requirements for NiCad cells.)

Just in case this site dies (looks like they’re not paying the hosting fees any more) would you mind mailing me at gtoal@gtoal.com please?

Much appreciated, thanks!


Ray Broomall Ray Broomall
Posted: Oct 23, 2014

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

When will Epic Pro be compatible with Sony’s A7r

Mosley Hardy Mosley Hardy
Posted: Oct 17, 2014

Topic: Digital Cameras on Gigapan / PowerShot G5 and EPIC

You may want to hang on to it.

As smaller cameras get more capable, you might be glad you have it. I have my original EPIC, an EPIC 100 and an EPIC Pro. I’ve kept the EPIC and EPIC 100 for that reason, and also because they don’t use proprietary rechargeables, which I think will soon prove to be the Achilles heel of the Pro.

I plan to dissect the first of my Pro packs that dies, remove the cells and wire in a jack to use an external tray with 6 rechargeable D-batteries.

BUT, I may also go back to the EPIC/EPIC 100. As an example of what the current small cameras can do, I shot this with a manual pano mount and a Sony RX-100 II:


Stan14 Stan14
Posted: Oct 16, 2014

Topic: Digital Cameras on Gigapan / PowerShot G5 and EPIC

I totally agree with you regarding Gigapan "guys’, may I say, I have a strange feeling the company is “going south”
Actually, this is a pity.
My only hope, as usual, are portraits of dead presidents, so I switched to Gigapan Pro.
Anyone wants Gigapan Epic for $170? I got it from BH Camera for $200 and never used.

Mosley Hardy Mosley Hardy
Posted: Oct 16, 2014

Topic: Digital Cameras on Gigapan / PowerShot G5 and EPIC

There may not be any “Gigapan guys” left.


IF you want help figuring out a solution, other users are pretty much your only hope at this point.

Stan14 Stan14
Posted: Oct 14, 2014

Topic: Digital Cameras on Gigapan / PowerShot G5 and EPIC

Tom, what exactly word in ‘is not compatible’ is not clear for you?


Gigapan guys just gave bad ‘compatibility list’ and don’t care for correcting it.

Tom Nelson Tom Nelson
Posted: Oct 11, 2014

Topic: Digital Cameras on Gigapan / newbie questions

Hi Lucy,
I’ll answer in reverse order:
2. The total angle of the pano from left to right and up-down is what gives its wide-angle look. The wider the angle, the more wide-angle the image will look WHATEVER lens you used.
1. The more telephoto your lens, the more images it will take to cover a particular panorama, and thus the more detailed the final image will be.

It’s entirely possible to make a superwide-angle panorama with a telephoto lens.

Tom Nelson Tom Nelson
Posted: Oct 11, 2014

Topic: Digital Cameras on Gigapan / PowerShot G5 and EPIC

Keep in mind that precise centering is only important with nearby subjects. For subjects over 20’ away (7 meters) a little mis-alignment isn’t noticeable.

Ron Hipschman Ron Hipschman
Posted: Oct 2, 2014

Topic: Cold-weather Gigapanning / Does it work in cold weather?

I have the Gigapan beta mount and I did get it to work in -40C (or -40F, since they are the same…) at the South Pole. See here:

“South Pole Pan”:http://www.gigapan.com/gigapans/14200

HOWEVER… I had to make a “glove” that fit over the entire mount that had pockets sewn in for hand warmers. Luckily, I had tested this before I went in a giant freezer at -35C where they store ice cores in Denver. See PARTIAL (before malfunction) pan here:

“National Ice Core Lab”:http://www.gigapan.com/gigapans/5414

If you can, keep it warmer somehow.

Stan14 Stan14
Posted: Sep 25, 2014

Topic: Digital Cameras on Gigapan / PowerShot G5 and EPIC

Since I cannot contact TechSupport from your web-page (btw, pls fix it!):
Canon Powershot G5 IS NOT compatible with GigaPan Epic – impossible to mount, and even with self-made adapter that moves camera back a little – still impossible to shift it enough to the left to center lens with the notch.

Rufus Brunt Rufus Brunt
Posted: Sep 23, 2014

Topic: Gigapan Mechanism / cables - unreliable to complete rubbish

As I write my Nikon 10 pin cable has developed a loose connection. Recently replaced a Nikon D3200 cable after the plug came clean off – replacement did the same. Nikon D70 cable also has a fault.
We treat these with kid gloves because they are so delicate – quality seems to be a real issue, despite the astronomical price. I’ve raised this with Gigapan help 4 times and been resolutely ignored.
Does anyone know of an alternate supplier for higher quality cables.

lucy lucy
Posted: Sep 12, 2014

Topic: Digital Cameras on Gigapan / newbie questions

patience from more gigapaners!
I am using the Nikon D800E but my question is more to with lens length and stitching. The general gigapan forum is not working.
So, I thank you all in advance!

1. is the number of images taken on same project change with the focal length you shoot at.

2. I did a test with a 50 mm lens but when I stitched it … well it looks more like a less extreme fish … what did I do wrong. It was not a 180 degree pano.

Thanks so much and I am very excited to join the world of gigapan!
Lucy Unsworth

Jonathan Berger Jonathan Berger
Posted: Sep 4, 2014

Topic: Cold-weather Gigapanning / Does it work in cold weather?

hi can somebody told me if it work at minus 20┬░celcius? Like in a big frozen cellar?

Mark Busuttil Mark Busuttil
Posted: Sep 3, 2014

Topic: Gigapan Brand / Print Sales Accounting


I have tried Numerous times to contact gigapan support plus gigapan store in the past 26 days with no response. so i thought i try contacting you. My issues are i have been a member April 2012 and purchased gigapan stitch efx i had to recently reformat my computer and tried to install software again with the key i was given but says i have only 14 days trial. second issues is i purchased Nikon 10 pin cable and have not received it after 26 days. I am in deprate need of the cable as my gigapan epic pro is useless with out it. I am very disappointed In the service i am receiving at the moment. can you please let me know of the progress.


Mark Busuttil

Ron Schott Ron Schott
Posted: Aug 30, 2014

Topic: Web Site and Forum / Print Pricing

Members see the print pricing of their own GigaPans when logged in. Other members and the non-logged in users don’t see print pricing unless you’ve authorized it. If you want to see the site as a member of the general public would, just log out and then go look at one of your own GigaPans.

Tim Bartek Tim Bartek
Posted: Aug 30, 2014

Topic: Web Site and Forum / Print Pricing

I have a basic membership and I don’t sell my photos but somehow “Print Pricing” shows on each of my images in various ranges from $4.00 to $601.00 or something similar. I can’t see where I can turn this feature off. Can anyone help? Thanks