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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Gigapan Curator Gigapan Curator
Posted: Nov 14, 2014

Topic: Products / What's up with the Gigapan store?

Felix,

Please email us.

customerservice@gigapansystems.com

Gigapan Curator Gigapan Curator
Posted: Nov 14, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Brian,

Please email us.

customerservice@gigapan.com

Mark Rich Mark Rich
Posted: Nov 13, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Hi Brian,

A few of us are in similar circumstances as Gigapan are undergoing a bit of a “transition” at the moment.

The sales and support have basically been offline for about two months so far.

The good news is that OmegaBrandess do appear to be attempting to ramp up the brand again – see http://www.omegabrandess.com/GIGAPAN

About 10 days ago there was a brief period of some contact from support staff, but it appears things have gone quiet again.

I think we just need to give the new company some time to come up to speed and to work out the best way forward – can’t be a small task for them.

Regards,

Mark

brian emery brian emery
Posted: Nov 10, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Hello,
GIGAPAN- WHERE ARE YOU? I’ve been trying to buy Stitch EFX but the online store is not working. I have tried contacting customer support and I get no response. I tried registering the software with an older license key and I get nothing. Can anyone help me buy Stitch EFX? I can’t understand why nothing is working!!!
If customer support is watching this, please help me!!!

Pixel XXL Pixel XXL
Posted: Nov 10, 2014

Topic: Gigapan Brand / Fujifilm X-T1, Would it work?

I think it will take a few weeks to be operational… For your X-T1, read the manual of Epic 100. For Stitch’s software leave a new post and you should be contacted by mail…

Hamado Ado Hamado Ado
Posted: Nov 10, 2014

Topic: Gigapan Brand / Fujifilm X-T1, Would it work?

Thanks Olivier. But what does this means for us? is OmegaBrandess going to honor the warranties and take customer support for the current Gigapan owners?

Also, I still didn’t find any info regarding the Epic 100 support for the X-T1!

Hamado Ado Hamado Ado
Posted: Nov 9, 2014

Topic: Gigapan Brand / Fujifilm X-T1, Would it work?

Hi,

I just ordered a Fujifilm X-T1 camera and bought an Epic 100 to use it with the Fuji.

I don’t know if the Gigapan Customer Support is still in touch with us here, but I was also hoping that any of the device owners could help me and tell me if it would work with this camera!

jaif 2001 jaif 2001
Posted: Nov 8, 2014

Topic: Gigapan Brand / Is it worth trying???

I guess that Gigapan’s sever will stop immediately.

Does anyone know tools or methods to save or salvage Gigapan garally data ?

ex.Batch download tiles and joint to big tiff…..

Tomas Miskovsky Tomas Miskovsky
Posted: Nov 7, 2014

Topic: Gigapan Mechanism / Remote control of Gigapan - pressing OK

I have tested Gigapan Capture with bad result – without Canon camera connected it is not able even initialize itself, so it is not solution of my problem, until it will support Nikon cameras or I will switch to Canon DSLR. Sad :-(.

Mark Rich Mark Rich
Posted: Nov 5, 2014

Topic: Gigapan Brand / Is it worth trying???

Hi Olivier,

Interesting find.

As it’s a cable designed to trip the camera in the length of time of a camera flash it would be interesting to know if it has both the focus and shutter connectors wired up, and in the correct order?

If it does, in theory I suppose you could then go:

1) Your SONY multiconnector camera to 2.5mm plug cable find – http://www.aliexpress.com/item/2-5mm-Remote-Shu…
+
2) 2.5mm female to female adaptor – http://www.mcmelectronics.com/product/DISTRIBUT
+
3) EITHER
3.1) EPIC 100 flat connector to 2.5mm plug – http://www.bhphotovideo.com/c/product/744593-RE…
OR
3.2) EPIC Pro USB connector to 2.5mm plug – http://www.adorama.com/GPCBL1500.html

This would then handle either of the Gigapan units without any modification and a quick change between Epic 100 and Pro.

Of course that doesn’t cover if we should be using various resistors etc.

Gigapan Curator Gigapan Curator
Posted: Nov 4, 2014

Topic: Gigapan Brand / Arca-Swiss adapter and Fuji cable

John,

If you need the software, email us back @ customerservice@gigapan.com

John Moore John Moore
Posted: Nov 4, 2014

Topic: Gigapan Brand / Arca-Swiss adapter and Fuji cable

I’m replying to my own post because befor this post I posted something and it has not appreared, After mailing the new owners this is the response I got:

John,
Naturally we will be honoring warranty claims on the products and yes
the software is still part of the package. We entered into an agreement
before we took over the company. The process for retrieving the software
is included in the box and has not changed. Rest assured you will be
taken care of as a customer.
Thanks
Jim Graham
Product Specialist
Omega Brandess

John Moore John Moore
Posted: Nov 4, 2014

Topic: Gigapan Brand / Arca-Swiss adapter and Fuji cable

I plan to buy an Epic 100 for my Fuji X-T1. Can someone tell what cable to get and where plus an acra-swiss plate as I like to use an acra L-barcket on my camera.

Any info appreciated.

John

Tomas Miskovsky Tomas Miskovsky
Posted: Nov 4, 2014

Topic: Gigapan Mechanism / Remote control of Gigapan - pressing OK

Hallo, yes, it can be the solution, but my DSLR is Nikon 5300. Do you have experience with that software – does it work even in “half mode”, controlling just head but not camera??? If so, I can use it, because Nikon camera I already can control via USB with another standalone application.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Nov 4, 2014

Topic: Gigapan Mechanism / Remote control of Gigapan - pressing OK

Is this any use?
http://gigapan.com/cms/shop/software/gigapan-ca…

Tomas Miskovsky Tomas Miskovsky
Posted: Nov 4, 2014

Topic: Gigapan Mechanism / Remote control of Gigapan - pressing OK

Hallo, I am happy user of Gigapan but now I meet a limitation. For my project I need to have control of each step of taking panorama, so I am running it in manual mode. So it needs to press [OK] for each next move. Is there any way to do it remotelly? I have Canon remote lugged in, it can start automatic sequence, but in manual mode it has no influence. Or even any other way? Thanks in advance form any help.

Gigapan Curator Gigapan Curator
Posted: Nov 3, 2014

Topic: Gigapan Mechanism / cables - unreliable to complete rubbish

Rufus,

Please email me, I would like to hear more about what issue you are having and how we can fix it.

customerservice@gigapan.com

gigapan gigapan
Posted: Nov 3, 2014

Topic: Products / Do you have an Epic PRO? (Need charger info)

Graham and Mark, please email me.

Jason.Larson@gigapan.com

Pixel XXL Pixel XXL
Posted: Nov 3, 2014

Topic: Gigapan Brand / Is it worth trying???

Thank’s. But this ssems better for me : http://www.aliexpress.com/item/2-5mm-Remote-Shu…

Mosley Hardy Mosley Hardy
Posted: Nov 3, 2014

Topic: Gigapan Brand / Is it worth trying???

Oops!

Try this one:

http://www.ebay.com/itm/JJC-MA-F2-Remote-Switch…

Pixel XXL Pixel XXL
Posted: Nov 2, 2014

Topic: Gigapan Brand / Is it worth trying???

Your link doesn’t work (basket). If youmake a cable wich works, I’m interested how to make it.

I’ve foud this. See multi terminal section ! http://www.doc-diy.net/photo/remote_pinout/

Mosley Hardy Mosley Hardy
Posted: Oct 31, 2014

Topic: Gigapan Brand / Is it worth trying???

I have one of these, which works with the RX100 II : http://cart.payments.ebay.com/sc/add?ssPageName…

and I have previously built an EPIC 100 trigger cable for Panasonic cameras. Since I have the schematic from the Panasonic project and some extra parts, I’ve ordered another of the cable releases and will see if I can successfully make a Sony cable for EPIC 100.

No promises, but I’ll give it my best shot.

Pixel XXL Pixel XXL
Posted: Oct 31, 2014

Topic: Gigapan Brand / Is it worth trying???

Unfortunaly Gigapan company seems to be closed… I’m not sure to buy my Epic 100. It’s still not possible to download any software. See this topic : http://gigapan.com/forums/211/topics/1728

Thank’s anyway
Olivier

Mark Rich Mark Rich
Posted: Oct 30, 2014

Topic: Gigapan Brand / Is it worth trying???

Hi Olivier,

Yes, you need what is in pictures 3 & 4 of the accessories page to address the parallax issues (picture 5 is to buy them together). The way I believe it works is when you remove the quick release on the standard Pro, there are two sockets exposed. The item in picture 3 then screws into those. Item in picture 4 is then your new quick release plate that can slide across the new base. Probably better than the original as I have some free play in that.

Obviously you can’t get them from Gigapan, but B&H are still listing them as available – “EPIC Pro Camera Mount Vice/Clamp”, and “Epic Pro Vice/Clamp Foot”.

“Really Right Stuff” also have an option – “GigaPan Clamp Bar + MPR-CL II” but expensive and out of stock.

Interested in your thoughts on triggering the camera as it would also be nice to mount my HX300 as well.

Cheers,

Mark

Pixel XXL Pixel XXL
Posted: Oct 30, 2014

Topic: Gigapan Brand / Is it worth trying???

Parallax : Optional parts are proposed with the Epic Pro : http://gigapan.com/cms/shop/epic-pro “Parts and Accessories”, but there is no description, just the picture.