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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Nathan Wong Nathan Wong
Posted: Feb 6, 2015

Topic: Gigapan Brand / No support

Since everyone was laid off I doubt you’ll get any support at the moment.

Alexander Marcopulos Alexander Marco...
Posted: Feb 6, 2015

Topic: Gigapan Brand / No support

Has anybody been successful at contacting the tech support/customer support group?

I just got an epic 100 and would like to get it registered for the software license…

Mosley Hardy Mosley Hardy
Posted: Feb 5, 2015

Topic: Stitch / missing images

If you know where/how many images are missing, it’s pretty easy. Open one of your existing images so that the size and resolution will match. Fill it with a solid color, and save as with a new name. add it to stitch and drag it into position in the image sequence. Repeat as many times as needed to fill all of the holes, and stitch. I honestly don’t remember if you’ll need multiple copies or if one can be added multiple times, but that will be obvious once you start.

Nathan Wong Nathan Wong
Posted: Feb 4, 2015

Topic: Gigapan Brand / Nikon 750 and Nikon D810 not working with Gigapan pro unit. Shutter not firing. D700 works fine.

I have a D810 and yes, I have gotten it to work. You’ll need to follow the directions in the manual that are provided online.

Nathan Wong Nathan Wong
Posted: Feb 4, 2015

Topic: Gigapan Brand / No support

Unfortunately I think that since the hardware side of Gigapan is transitioning to a different company that the old Gigapan tech people are gone. Apparently they were working for free…for months thinking they were going to get paid and that never happened. You can look it up in the Oregon newspaper. Sad. http://www.bizjournals.com/portland/blog/2014/1…

As for the dead batteries, it sucks that it dies, but take the batteries out of the unit when not in use and see if your batteries last longer. My batteries don’t last very long either and I normally need to charge them even if I hadn’t use them after the last charge. Not sure if they used the K-mart specials when it came to battery design but it sure seems that way. Good luck!

OANRP Monitoring Program OANRP Monitorin...
Posted: Feb 2, 2015

Topic: Stitch / missing images

I discovered that I have missing images in the middle of my panorama, but cannot retake them because the subject is part of a time series study. Is there any way to stitch the panorama with the area that had missing images simply blacked out? It doesn’t have to be pretty, I just need the surrounding imagery for data analysis.

sarakfeely B sarakfeely B
Posted: Jan 31, 2015

Topic: Stitch / Lost my License Key

You can contact through email…

Mark Rich Mark Rich
Posted: Jan 28, 2015

Topic: Web Site and Forum / Getting more gigapans geocoded

Hi, Interesting, the geolocate screen doesn’t even work for me now. Still, have you tried entering the coordinates as decimals? That was the only way they would work for me before. 38.69861, 92.25833

jung mingyo jung mingyo
Posted: Jan 23, 2015

Topic: Stitch / jumbled and twisted stitch output

360˚ panoramic images were taken using a gigapan. When you create a panoramic image stitching program them generated a lot of stitching errors. In addition, the problem arises that do not fit vertically, horizontally. Please tell us about the shoot tips and tricks stitching program used to solve this problem.

Ron Dean Ron Dean
Posted: Jan 22, 2015

Topic: Gigapan Brand / No support

1. How come it is impossible to leave a message for tech support if you are a basic member

2. Why is there no help for users with dead batteries when it is such a volatile point? I have only used my Pro 3 times because I can not keep power in the battery?

Backup sucks

Redwoodtwig Redwoodtwig
Posted: Jan 19, 2015

Topic: Web Site and Forum / Getting more gigapans geocoded

I just spent an hour trying to geolocate the panorama I recently uploaded. I have the exact UTM coordinates, but apparently that is not the numbers expected since it placed it east of Spain instead of in Missouri. I saw that my 38°41’55" input had been rendered as 38 and my 92°15’30" W (which I put a minus sign in front of) came out at 9. I was unable to determine anyway to change those. I tried the address and nothing happened. Your old geolocate was a lot simpler and it worked.

Also, when you arrive at the page there’s a large headline that says double click your gigapan. But it’s no longer visible…

William OConnor William OConnor
Posted: Jan 13, 2015

Topic: Gigapan Brand / Nikon 750 and Nikon D810 not working with Gigapan pro unit. Shutter not firing. D700 works fine.

Nikon 750 and Nikon D810 not working with Gigapan pro unit. Shutter not firing. D700 works fine. Has anyone gotten any of the cameras to work with unit?

William OConnor William OConnor
Posted: Jan 4, 2015

Topic: Gigapan Brand / Gigapan Support

Tried to connect Nikon D750 to gigapan pro and did not work. Any ideas how to get the gigapan pro to work with nikon D750.

Frank Varon Frank Varon
Posted: Jan 3, 2015

Topic: Digital Cameras on Gigapan / Canon 7D Mark II

The reference compatibility guide mentions a Canon 7DSV. Would this be the same as the Mark II??

Gigapan Curator Gigapan Curator
Posted: Nov 24, 2014

Topic: Gigapan Brand / Gigapan Epic Line of Robotic Camera Mounts Acquired by OmegaBrandess

Gigapan Epic Line of Robotic Camera Mounts Acquired by OmegaBrandess
Enables Expanded Production and Allows Gigapan to Focus On Digital Products

Portland, Ore. – November 21st, 2014 – Gigapan is pleased to announce that its Epic division of robotic camera mounts has been acquired by OmegaBrandess.

Gigapan EPIC robotic mounts empower cameras to take hundreds, even thousands of photos, which are combined to create one highly detailed image with amazing depth and clarity. The Gigapan EPIC and EPIC 100 are compatible with a broad range of point-and-shoot cameras and small DSLRs to capture panoramic images quickly and accurately. Light and compact, they are easy-to-use and remarkably efficient. The EPIC Pro is designed to work with DSLR cameras and larger lenses, features advanced technology, and delivers stunning performance and precision. Strong enough to hold a camera and lens combination of up to 10 pounds, the EPIC Pro enables users to capture enormous panoramas with crisp and vivid detail.

Gigapan was formed in 2008 as a commercial spin-off of the successful research collaboration between a team of researchers at NASA and Carnegie Mellon University. The company’s mission has been to bring this powerful, high-resolution imaging capability to a broad audience. The original Gigapan prototype and related software were devised by a team led by Randy Sargent, a senior systems scientist at Carnegie Mellon West and the NASA Ames Research Center in Moffett Field, Calif., and Illah Nourbakhsh, an associate professor of robotics at Carnegie Mellon in Pittsburgh.

“OmegaBrandess is a leading distributor and manufacturer of photography related technologies and products, a respected brand, with a loyal following. They are the perfect company to grow our products moving forward,” said Jason Larson, Chief Executive Officer, Gigapan. “OmegaBrandess has the expertise and resources necessary to meet the market demand for the Epic line of products, and to continue to advance its features. This is very positive news for our users worldwide.”

Gigapan will continue to focus on supporting and developing its digital products, including their hosting and viewing at www.gigapan.com, Stitch/Stitch.Efx and Capture Studio.

For all orders and inquires about the Epic line of products, OmegaBrandess can be contacted at: gigapan@omegabrandess.com

For all orders and inquires for Gigapan digital products, Gigapan can be contacted at: customerservice@gigapansystems.com

All media inquires, please contact: press@gigapan.com

Kenneth B. Headley Kenneth B. Head...
Posted: Nov 14, 2014

Topic: Products / What's up with the Gigapan store?

I have same problem I cannot register or contact anyone

Gigapan Curator Gigapan Curator
Posted: Nov 14, 2014

Topic: Products / What's up with the Gigapan store?

Felix,

Please email us.

customerservice@gigapansystems.com

Gigapan Curator Gigapan Curator
Posted: Nov 14, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Brian,

Please email us.

customerservice@gigapan.com

Mark Rich Mark Rich
Posted: Nov 13, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Hi Brian,

A few of us are in similar circumstances as Gigapan are undergoing a bit of a “transition” at the moment.

The sales and support have basically been offline for about two months so far.

The good news is that OmegaBrandess do appear to be attempting to ramp up the brand again – see http://www.omegabrandess.com/GIGAPAN

About 10 days ago there was a brief period of some contact from support staff, but it appears things have gone quiet again.

I think we just need to give the new company some time to come up to speed and to work out the best way forward – can’t be a small task for them.

Regards,

Mark

brian emery brian emery
Posted: Nov 10, 2014

Topic: Stitch / Why can't i buy Stitch EFX?

Hello,
GIGAPAN- WHERE ARE YOU? I’ve been trying to buy Stitch EFX but the online store is not working. I have tried contacting customer support and I get no response. I tried registering the software with an older license key and I get nothing. Can anyone help me buy Stitch EFX? I can’t understand why nothing is working!!!
If customer support is watching this, please help me!!!

Pixel XXL Pixel XXL
Posted: Nov 10, 2014

Topic: Gigapan Brand / Fujifilm X-T1, Would it work?

I think it will take a few weeks to be operational… For your X-T1, read the manual of Epic 100. For Stitch’s software leave a new post and you should be contacted by mail…

Hamado Ado Hamado Ado
Posted: Nov 10, 2014

Topic: Gigapan Brand / Fujifilm X-T1, Would it work?

Thanks Olivier. But what does this means for us? is OmegaBrandess going to honor the warranties and take customer support for the current Gigapan owners?

Also, I still didn’t find any info regarding the Epic 100 support for the X-T1!

Hamado Ado Hamado Ado
Posted: Nov 9, 2014

Topic: Gigapan Brand / Fujifilm X-T1, Would it work?

Hi,

I just ordered a Fujifilm X-T1 camera and bought an Epic 100 to use it with the Fuji.

I don’t know if the Gigapan Customer Support is still in touch with us here, but I was also hoping that any of the device owners could help me and tell me if it would work with this camera!

jaif 2001 jaif 2001
Posted: Nov 8, 2014

Topic: Gigapan Brand / Is it worth trying???

I guess that Gigapan’s sever will stop immediately.

Does anyone know tools or methods to save or salvage Gigapan garally data ?

ex.Batch download tiles and joint to big tiff…..

Tomas Miskovsky Tomas Miskovsky
Posted: Nov 7, 2014

Topic: Gigapan Mechanism / Remote control of Gigapan - pressing OK

I have tested Gigapan Capture with bad result – without Canon camera connected it is not able even initialize itself, so it is not solution of my problem, until it will support Nikon cameras or I will switch to Canon DSLR. Sad :-(.